Privacy Policy
Effective Date: 22 July 2025
Website: https://colem.shop
Email: support@colem.shop
At COLEM, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website.
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Information We Collect
1.1 Personal Data You Provide
When using our services, you may share information such as:
- Full name and email address
- Payment and billing details
- Purchase and download history
- Communication records, including emails or support queries
1.2 Information Collected Automatically
We collect technical data automatically when you access our website, such as:
- IP address
- Browser and device type
- Pages visited and usage data
- Cookies (for performance, functionality, and analytics)
2. How We Use Your Information
We process your information under lawful bases, including contractual necessity, legal compliance, consent, and legitimate interest. Purposes include:
- Order fulfilment (e.g. sending your digital products)
- Customer support and account management
- Payment processing via secure third-party providers
- Analytics to improve our website experience
- Marketing (only with your consent, which you may withdraw at any time)
3. Sharing Your Information
We do not sell or rent your data. Your information may be shared with:
- Trusted service providers (e.g. Shopify, payment gateways, hosting)
- Law enforcement or regulators where required by UK law
- Internal team members, only where necessary for fulfilment or support
All processors are GDPR-compliant and operate under contractual safeguards.
4. Data Security
We take appropriate measures to prevent unauthorised access or disclosure, including:
- Encrypted servers (SSL)
- Role-based access to data
- Secure payment systems via Shopify and third-party gateways
5. Data Retention
We retain your information only for as long as needed to meet our legal, operational, and contractual obligations. Once no longer needed, your data will be deleted or anonymised.
6. Your Rights Under UK GDPR
You may exercise your rights at any time by contacting support@colem.shop. These include:
- Access to your personal data
- Rectification of incorrect information
- Deletion ("right to be forgotten")
- Restriction or objection to processing
- Data portability (on request)
- Withdrawal of consent for marketing
7. Cookies and Tracking
We use cookies to enhance your browsing experience and analyse traffic. You may manage cookie preferences via your browser settings. For more, see our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in the law or our services. The latest version will always be available on our website, with the effective date clearly indicated.
9. Contact Us
If you have any questions about your data or this policy:
Email: support@colem.shop
Address: COLEM, Sittingbourne, Kent, England, ME10 1AN